Travel Sri Lanka – at ease✨

We believe that planning your dream holiday should feel exciting, not stressful. That’s why we offer risk-free booking for all our tailor-made round tours in Sri Lanka.

👉 You can reserve your tour now — with no upfront payment required.
👉 Full payment is only due 30 days before your tour begins.

This gives you peace of mind and the flexibility to confirm your plans later. Booking early means we can secure your preferred hotels, scenic train journeys and top experiences — but without locking you in too soon.

And if your plans change? No worries — you can cancel free of charge up to 30 days before the tour starts.

terms and conditions for tours. Book now pay lagter

Payment details:

Day trips and transport to/from the Airport can be paid directly to the Front Desk at «At Ease Beach Hotel» in Hikkaduwa.

Round tours need to be paid at least 30 days before the tour starts. We will send you an invoice, or you can pay by bank transfer in advance:

BANK DETAILS:

Account name:  N.L.T. NORWAY LANKA TRAVELS (PVT) LTD

Account No:       1140041880

Bank name:        Commercial Bank of Ceylon PLC

Swift code:         CCEYLKLX

Terms and conditions:

At Ease Tours & Transport 🇱🇰:

General Terms

Please note that changes to your tour itinerary may occur due to unforeseen circumstances.

Cancellations

All tours may be cancelled free of charge up to 30 days prior to the scheduled arrival date. Cancellations must be made in writing via email.

Cancellations made less than 30 days before arrival are non-refundable. We recommend that customers contact their travel insurance provider in such cases.

Airport Transfers & Day Tours

Guests staying at our own At Ease Beach Hotel may pay for airport transfers and day tours directly at the hotel.

Airport transfers and day tours can be cancelled free of charge up to 48 hours prior to the scheduled departure time.

Flight Delays & Rescheduling

If your flight is delayed, our driver will wait for up to three hours after the scheduled arrival time. For delays exceeding this, a new vehicle must be arranged, and you will be charged the full price for the additional pick-up.

If your flight is rescheduled, we must be notified at least 15 hours in advance of the new arrival time. If we are not informed in time, and a driver is already dispatched based on your original schedule, the full cost of the missed pick-up will still apply.

Please inform us as early as possible so we can make alternative arrangements. Any additional costs resulting from delays or rescheduling are the guest’s responsibility, and we recommend claiming such expenses through your travel insurance provider if applicable.

Children

  • Children under the age of 2 travel free of charge on our round tours.
  • Children aged 2–12 travel at half price.
  • Children aged 12 and above are charged the adult rate.

Please note: For airport transfers and train tickets, pricing is based solely on the number of seats booked – no discounts apply for children or infants.

When booking a tailor-made round tour with At Ease – Tours & Transport, you will receive a total price that covers all travellers (adults, children, and infants).

Entry Requirements

All travellers must hold a valid passport with at least six months’ validity beyond the planned date of return from Sri Lanka, and must obtain a valid visa before entry.

We recommend checking the latest travel advice and vaccination requirements on your country’s official government website. You can also find useful tips on our web page. However, it is your responsibility to ensure that you comply with current entry requirements.

All guests must have valid travel insurance that includes medical cover. You may be asked to provide proof of this. At Ease – Tours & Transport is not liable for expenses related to illness, injury, or accidents. We also strongly advise that you have cancellation coverage as part of your insurance policy.

Hotels During Your Round Tour

The hotels listed in your itinerary are our preferred choices and will be booked subject to availability. While we always aim to secure the exact hotels mentioned, we reserve the right to substitute them with alternatives of a similar standard if necessary. This may happen, for example, if a hotel becomes fully booked or unavailable at the last minute.

Room Allocation:

  • 2 people: one double room (with a double bed)
  • 3 people: one triple room (usually one double bed and one extra bed)
  • 4 people: two double rooms OR one family room (if 2 adults + 2 children aged 2–12)
  • 5 people: one triple room + one double room

If you have specific room preferences, please let us know in advance, and we’ll do our best to accommodate them based on availability.

Train Tickets

We will purchase your train tickets as soon as they are released for sale (30 days prior to travel). If advance tickets are not available, we will try to purchase them at the station on the day of travel.

If we are unable to secure train tickets, you will be refunded the equivalent cost of the tickets.

If you have a preference for 1st, 2nd, or 3rd class seating, please inform us at the time of booking. While we cannot guarantee your preferred class, we will always do our best to meet your request.

Force Majeure

Events such as natural disasters, war, strikes, and similar situations that are beyond our control (force majeure) do not entitle the customer to compensation. It is the traveller’s responsibility to assess whether their journey can proceed if travel advisories are issued by their national authorities.

If a situation at the destination becomes so severe that we determine it is unsafe to proceed with the tour, we reserve the right to cancel. You will be notified in writing as early as possible.

Price Adjustments

Prices quoted at the time of booking include all known taxes and fees.

However, we reserve the right to adjust the total price in case of significant changes in currency exchange rates (more than 10% depreciation of NOK against USD or LKR), or the introduction of new taxes or surcharges that substantially impact our costs. In such cases, you will receive written notice of any increase, along with the option to cancel the tour free of charge.

Feedback & Complaints

If you experience any issues during your journey, please speak directly with your driver first. They are often able to resolve matters on the spot.

If the issue is not resolved, you can contact us through the TRAVEL APP – simply send a message there and our team will respond promptly.

As a third option, you may call our Hotel Hotline: +94 70 220 6622

If a problem cannot be resolved during the trip, you may be entitled to a partial refund or reimbursement of reasonable expenses – but only if:

  • You informed us during the trip and gave us the opportunity to assist,
  • And we were unable to resolve the issue.

Please note: We are not responsible for situations beyond our control, such as natural disasters, airline strikes, or other unforeseen events that could not reasonably have been predicted or avoided at the time of booking.

Registration:

At Ease – Tours & Transport is officially registered in Sri Lanka as

N.L.T. Norway Lanka Travels (PVT) Ltd.

We operate from our Hotel;  At Ease Beach Hotel, 902 Galle Road, Hikkaduwa, Sri Lanka.